Marketing Data Solutions & ORM
Let us help you strategically build your business database full of rich customer information and use it to custom tailor experiences and automate your marketing outreach.
Businesses around the world are paying more and more attention to Yelp/ Google/ Facebook Local, arguably the Internet’s largest social-local platform, and with good reason. Touting it’s average 135 million monthly users, dominance in local search engine results, and ability to shut down businesses over night, Yelp/ Google/ Facebook Local is force to be reckoned with. Thought it still accounts for less than 5% of all traffic for larger brands, Yelp/ Google Local traffic converts very highly for local businesses.
So what is ORM or Online Reputation Management?
Online Reputation Management is the process of helping to organically improve your reviews and listings on search and other review hubs. There are many different types of ORM services, our Sierra Madre ORM services encompass reviews monitoring and mediation. These services are specially helpful for businesses in the Hospitality and Culinary industry. If Yelp, Google and Facebook reviews are not affecting your business perhaps your business is in Mars, every business owner will tell you these are highly important.
Our ORM Package includes:
How do our Sierra Madre ORM services help?
Stats at a Glance - Our dashboard provides a snapshot of your latest statistics. Compare positive, negative, and neutral reviews from the past 30 days, or view activity by the week.
Ratings, All in one Place - Keep a close eye on what your customers are saying. Our ORM system collects your locations' average ratings and updates them daily. Sort by highest or lowest scores and track performance over time with 30-day comparisons.
Feed - This page aggregates your online reviews from across the web to one central location. The reviews are listed in chronological order and each review includes the date, source, rating and reply link.
Email Alerts - Mobile friendly alerts are sent on a daily basis, making it easy to respond to your reviews on the fly.
Reporting - Our automatic reporting makes it easy to recap your review activity from the past week or month. You can also break down the reports by location, region or brand.
Review Request Tool - This tool allows you to capture more positive reviews across the web from your satisfied customers. It can be customized with your logo, branding and message. We also provide detailed statistics for all of the requests sent out.
We are very passionate about Online Reputation & Reviews remediation! We treat your business as if it was our own. Our clients are clients for life! Your satisfaction is our #1 priority. No other company does this. If you are not happy for whatever reason we do everything in our ability to make you happy and deliver successful and measurable results!